The Leading ETOR Platform for Public Health.

iConnect has been a great partner in working with the Arkansas Public Health Laboratory on our Newborn Screening ETOR interface. The iConnect team has been very responsive in working with us through requirements gathering, testing, and validation.

The iConnect team has been fundamental to our success in implementing electronic ordering. Integrating our LIMS has revolutionized how we conduct business with our submitters. Limitations are no longer a roadblock to our data modernization efforts, and processes we once only dreamed of have improved turnaround times and staff satisfaction. We can now provide a level of service to our submitters that was previously unattainable. Submitters now have 24/7, real-time access to results and can track samples throughout the workflow. These functions have significantly reduced the time lab scientists spend on the phone, allowing them to focus on science rather than paperwork. Additional features like the patient library, ask-at-order-entry (AOE) questions, and label printing have also been game-changers. By applying logic to the AOEs, we can obtain all relevant epidemiological information for our health partners, eliminating the need for additional follow-ups during health emergencies. During the implementation of the Laboratory Web Portal, the team's extensive knowledge base ensured a smooth process and quick solutions. Their familiarity with laboratory workflows allowed them to anticipate our needs and offer suggestions before issues even arose. They were extremely receptive to feedback and implemented changes rapidly. iConnect sets a high bar for customer service. From simple questions to complex technical issues, I can always depend on them to respond quickly and efficiently.

Washington State Public Health Laboratories has worked with iConnect Consulting for more than 17 years, and throughout that time, they have consistently been one of the most collaborative, flexible, and responsive contractors we have worked with. Together we built our electronic test ordering and reporting system, the Lab Web Portal. It has allowed us to communicate results rapidly with the many states and partners we serve, and reduced the need for staff to manually accession demographic data, resulting in significant time savings and more accurate reporting. When new State Board of Health requirements arrived, iConnect helped us onboard nearly our entire suite of microbiology testing within approximately six months. What we value most is their willingness to truly work alongside us as a partner. They listen to our needs, understand our constraints, and remain flexible when priorities or funding change. We would confidently recommend iConnect Consulting as a trusted technology partner.

The iConnect Electronic Test Ordering and Resulting (ETOR) platform has significantly increased workflow efficiencies at the Illinois Department of Public Health (IDPH) Division of Laboratories. iConnect has revolutionized the way IDPH performs high volume testing for HIV, Syphilis, Neisseria/Gonorrhea, blood lead, and environmental lead testing by eliminating the need to manually enter test orders and demographic entries into the LIMS. The ETOR system has significantly reduced the number of calls to the laboratory staff to determine either the arrival or testing status of a specimen because all of that information is readily available on the ETOR site. The iConnect staff are extremely knowledgeable, responsive, communicative, and have always been very easy to work with.